Fulfillment Policy — AdvancedSkeleton

1. What Happens When You Purchase

Step 1 — Payment Confirmation (Immediate): After completing your purchase, you will receive a receipt email from our payment processor (Stripe or PayPal).

Step 2 — License Delivery (~1 hour): Within approximately one hour, you will receive a separate "AdvancedSkeleton License" email from us. This email contains your license information, download links for the latest version, and exclusive access details for the Beta version system and license-holder perks.

Why the delay? Our system checks for new payments once per hour and automatically sends your license email. This ensures accuracy and security.

2. Refund Policy

No Refunds: All sales of AdvancedSkeleton licenses, including one-time purchases and Annual Subscriptions, are final and non-refundable. This applies to the full subscription period, and no partial refunds are offered for unused portions. This policy is clearly disclosed before purchase, and by completing your purchase, you agree to it.
Defective License Information: If the license information you receive is incorrect or prevents legal use of the software, contact us within 7 days of delivery. We will provide corrected information at no cost or, if a correction is not possible, issue a refund in accordance with U.S. consumer protection laws.
Process: To report an issue with your license information, email us at support@animationstudios.com.au with your order number and a description of the issue. We will respond within 2 business days.

3. Return Policy

As AdvancedSkeleton is a digital software product, traditional returns are not applicable. We address issues with license information as follows:

Non-Returnable: License information, once delivered, cannot be returned due to the digital nature of the product.
Defective License Information: If the license information is incorrect or prevents legal use of the software, contact us within 7 days of delivery at support@animationstudios.com.au. We will provide corrected information or resolve the issue promptly.

4. Cancellation Policy

Annual Subscription Cancellation: You may cancel your Annual Subscription at any time by emailing support@animationstudios.com.au. Cancellation takes effect at the end of the current annual billing cycle, preventing auto-renewal for the next year. No partial refunds are provided for the remaining portion of the active subscription period.
One-Time Purchase Cancellation: One-time license purchases may be canceled before the license information is delivered by contacting support@animationstudios.com.au within 1 hour of purchase. Once the license information is emailed, the purchase is final and cannot be canceled.

5. Contact Us

For questions about this policy or assistance with your AdvancedSkeleton license, please contact us at support@animationstudios.com.au.