1. Our Approach to Privacy
AdvancedSkeleton does not collect, transmit, or store any of your data automatically. The software runs entirely within your local Maya environment. Your project files, rigs, and scenes never leave your machine unless you explicitly choose to send them to us.
We believe your work is yours alone. We have no interest in tracking what you do or accessing your files.
2. What We Collect
We only collect information when you voluntarily provide it to us:
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Purchase Information: When you buy a license, we collect your name, email address, and company name (if applicable) to process your order and deliver your license details. This is handled by our payment processor (PayPal / Stripe) and stored securely.
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Support Emails: When you email us at support@animationstudios.com.au, we keep your correspondence to help resolve your issue.
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Voluntary File Sharing: If you choose to attach project files, scenes, or rigs to a support email for debugging purposes, we receive only what you send. Nothing is collected automatically.
3. What We Do NOT Collect
AdvancedSkeleton does not:
- Send usage statistics, telemetry, or analytics from the software
- Track your Maya version, operating system, or feature usage
- Access, upload, or transmit your project files, models, or scenes
- Use cookies for advertising or tracking purposes
- Share your email or purchase details with third parties for marketing
4. How We Use Your Information
We use the limited information we have only for:
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Processing your purchase and delivering your license via email
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Responding to your support questions — we only email you back when you contact us first
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Debugging issues when you voluntarily send us files for troubleshooting
We do not send newsletters, marketing emails, or unsolicited announcements. If we ever need to contact you about an important update (e.g., a critical security patch), we will do so only because it directly affects your license.
5. File Handling for Support
If you send us files for debugging or technical assistance:
- Your files are treated as confidential and are never shared outside our support team
- We only use them to diagnose and resolve the specific issue you reported
- Once the issue is resolved, we delete your files from our systems
- We do not retain, archive, or reuse your project files for any other purpose
6. Information Sharing
We do not sell, rent, or trade your personal information. We only share data in these limited cases:
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Payment Processors: Your billing details are handled securely by PayPal or Stripe to complete your transaction. We do not store your credit card information.
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Legal Requirements: We may disclose information if required by law or to protect our rights.
7. Data Security
We take reasonable measures to protect your information:
- Our website uses SSL/TLS encryption for all data transmission
- License records are stored in secure systems with restricted access
- Your project files are never stored on our servers unless you explicitly email them to us
8. Cookies
Our website uses only essential cookies required for site functionality (e.g., keeping your session secure during checkout). We do not use advertising cookies, tracking pixels, or third-party analytics that follow you around the web.
9. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct or delete your data
- Opt out of any communications (though we do not send marketing emails)
To exercise these rights, email us at support@animationstudios.com.au.
10. Data Retention
We keep your purchase records for as long as necessary to:
- Provide ongoing license verification and support
- Comply with tax and accounting obligations
Support emails and attached files are deleted once the issue is resolved.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review it periodically.
Last updated: May 13, 2026